Privacy Policy

Last updated: August 2025
At 212Guest, protecting your personal data and ensuring transparency in its use are essential. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with Moroccan law, notably Law No. 09-08 on the protection of individuals regarding personal data processing, under the supervision of the CNDP (National Commission for the Control of Personal Data Protection).

1. Data Controller

The data controller is 212Guest, a digital concierge and seasonal rental management platform operating in Morocco.
For any inquiries, please contact us:
📧 Email: infokeshinvest23@gmail.com
📧 Headquarters: 212Guest, Lot 109 Chrifla Marrakech Maroc

2. Data Collected

Travelers: Name, surname, contact details, booking data, payment information, app requests.
Owners: Personal and banking details, property data, booking history, and revenues.

3. Purpose of Processing

Manage bookings, concierge services, traveler-owner relationship, invoicing, service personalization, security.

4. Data Sharing

Shared only with owners, service providers related to the stay, and Moroccan authorities if required by law.

5. Data Retention

Travelers: up to 5 years after last stay.
Owners: contract duration + 5 years.
Financial/accounting: 10 years.

6. Your Rights

Access, rectification, deletion, objection, portability. Contact: [email address] or CNDP
(www.cndp.ma).

7. Data Security

Technical and organizational measures: encryption, secure hosting, restricted access.

8. Cookies and Trackers

Used to enhance experience, analyze traffic, and personalize services.

9. Changes

212Guest may update this policy in line with legal and technical developments.

10. Consent

By using our services, you agree to the terms of this Privacy Policy.